Terms and conditions

TV UPDATES

It’s essential to note that any updates are at the discretion of the buyer once the TV is in your possession, and it becomes your responsibility.

Experience seamless delivery with our trusted partners DPD, UPS, or ROYAL MAIL, ensuring next-day arrival for all orders. Our service includes signature confirmation and insurance coverage for added peace of mind.

For added convenience, we offer Saturday delivery at a nominal fee of £20.00. Place your order before 1 pm on a working day (Monday-Friday) to guarantee next working day service with DPD.

We encourage you to inspect your purchase upon delivery and report any damage, missing parts, or faults within 48 hours. Simply contact us via email with attached images and your order number. We’re committed to resolving any issues promptly, offering repair solutions where necessary. Please note, our innovative cartridge solution allows for easy self-installation at home, though labor costs are not covered.

RETURN POLICY

Should you need to initiate a return, please reach out to us at [email protected] with your order number and a brief description. For damaged items, include clear images along with your report. Our efficient returns process typically takes 3-4 working days from the receipt of your order. Refer to our comprehensive Money Back Guarantee for refund details.

REPAIR SERVICES

We extend repair services to both warranty and non-warranty customers. Simply email us with your order number, fault details, and accompanying images for assessment. While damages may incur charges, our team will provide transparent guidance on repair options. Out-of-warranty repairs can be facilitated by contactinga [email protected], where collection and inspection fees apply. Rest assured, we’ll offer repair solutions tailored to your needs.

MONEY BACK GUARANTEE

Enjoy peace of mind with our 14-day money-back guarantee on all online purchases. Kindly notify us in writing via email within 14 days of delivery. Securely package your return to avoid damage charges, and allow 3-5 working days for refunds to be processed. Choose from two convenient return options outlined in our Money Back Guarantee section.

WARRANTY COVERAGE

Our SARASON Televisions boast top-tier safety standards, featuring IP66 waterproofing and heated screens with our Google certified models and LG WebOS models Each purchase is accompanied by a 1-year manufacturer warranty and Aftercare service plan. To make a warranty claim, provide your invoice/order number for validation. While repair solutions are available, replacement is reserved for unrepairable units. Please be mindful that manufacturer’s warranty excludes faults resulting from accident, neglect, misuse, or tampering. Should you require repair services, labor costs are not covered, and we recommend scheduling an installer post-delivery.

Thank you for taking the time to familiarise yourself with our terms and conditions. We remain committed to providing exceptional service and support throughout your SARASON experience.