100% Waterproof. 0% Worry. Built for British Bathrooms
Free delivery on all orders this week
Order by 2pm for next-day delivery
Returns & Faults
We want you to be completely satisfied with your SARASON product. If you’ve experienced a fault or need to return your item, please complete the form below and our support team will respond within 24 hours. All returns are subject to our 30-day return policy. Items must be in original condition with all packaging and accessories included.
Report Issues Immediately
Contact us immediately if you receive a faulty product.
2-Year Warranty Coverage
Comprehensive coverage for manufacturing defects and workmanship issues.
Submit a Return or Fault Report
Fill in the details below and we’ll get back to you as soon as possible
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* Required fields. We’ll respond to your request within 24 hours.
Quick Troubleshooting
TV won’t turn on
Check power connection and ensure outlet is working. Try a different outlet. If issue persists, contact us.
No picture/black screen
Check HDMI connections. Try different input source. Ensure TV is on correct input channel.
Remote not working
Replace batteries. Ensure clear line of sight to TV. Try re-pairing the remote.
Poor picture quality
Check signal strength. Ensure HDMI cable is high-speed. Adjust picture settings.
No sound
Check volume settings. Ensure TV isn’t muted. Check audio output settings.
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Company No 07125341